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Testimonials

 

Fantastic service.

 

True to your word my machine arrived back and the difference was unbelievable, I had not realised that it had been in such bad condition and poor function. Your customer service is excellent.


Fiona, Harrogate

 

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A big thank you to all the team! I have to be honest and say that this has been one of the most helpful and friendly companies I have ever dealt with. Our machine developed a fault and after contacting Gaggia Service UK it was collected on time and taken for repair. When the fault was identified the engineers called me and advised what was wrong & what needed doing. The following day I was advised that all was fixed and it was returned to me on time. Thank You!

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Katherine, Epsom Downs

 

A huge big THANK YOU !!
Sanity returns after caffeine levels restored.


Jon, Coneythorpe

 

Many thanks. The coffee machine was received back yesterday safe and sound and we are again enjoying decent cups of coffee.


Andrew, Tonbridge

 

Gaggia-service thank you!

 

The service provided is first class. Your team are pleasant, friendly, understanding and very helpful. It is refreshing to find a company who value their customers and take such pride in their work. I would happily recommend Gaggia Service UK as a trustworthy and professional company.


Shana, West Byfleet

 

Just wanted to let you know the boiler arrived... We have fitted it to the coffee machine and all is working well.

Thank you for the swift postage and ease of purchasing. I will of course return should I need anything else.


Emily, Ipswich

 

Having been left without support when my out-of-warranty Gaggia Titanium developed a fault, I was relieved to come across Gaggia Service on the Internet.

Not only did they fix the fault, but they were able to undertake a thorough overhaul of a well-used machine which had given over 5 years service.

Having received the machine back and used it now for a couple of weeks I am really pleased with the excellent service I received and am now looking forward to another 5 years of great espressos from my machine.

What particularly impressed me was:
- the accessibility of a technician to discuss over the phone the work my machine required
- his knowledge of Gaggia technical bulletins and service advice
- availability of spare parts in stock
- smooth pick-up and delivery arrangements.


Tom, Coventry

 

What a find! The service we received was absolutely first class - very friendly, understanding and extremely helpful. It is so refreshing to find someone who has integrity, values their customers and takes great pride in their work.

 

We have no hesitation in recommending Gaggia Service UK as a dedicated, honest, reliable and conscientious company.


Ken & Gini, Norwich

 

Many thanks for the service. I wanted to let you know that I was very happy with the whole process of buying the machine last
year and your response when I had an issue 10 months later. Anyone considering buying from you can do so in complete confidence. No hassle trying to find receipts, just a straight forward phone call and everything is taken care of.


Brian, Nottingham

 

It is so comforting to know that there actually exists such a friendly approachable firm who cares about their work, cares about their customers, and cares about Gaggias and don't wreck everything they touch as used to happen in the past and that if anything goes wrong, it can actually be put right, what a wonderful relief! Many thanks to you all.

 

The reassurance of the product travelling both ways safely and the timing and efficiency of your driver is a valued added bonus, brilliant.


Gillian, London

 

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We have been using the machine for the last few days and it is working perfectly. Now using water as recommended! Thanks for your excellent service.

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Roger, Long Bennington

 

Just a short note to say thank you for a
fantastic service you carried out on both my Gaggia which are now better then new. For the first time they are set up just as I like.

 

It really is a pleasure to deal with friendly and professional people (a rare combination these days).


Frank, St Ives

 

I would like give a big thank you to Andrew for supplying the spare parts to bring my Gaggia back to life. A quick explanation of the fault from myself and a diagnosis from Andrew with fitting instructions and tips for installation had my Gaggia up and running 100% again.

 

Amazingly Gaggia/Phillips own service centre did not want to know and gave me the run around.


Jim, Littlehampton

 

Just a short note to say thank you for a
fantastic service you carried out on both my Gaggia which are now better then new. For the first time they are set up just as I like my coffee.

 

It really is a pleasure to deal with friendly and professional people (a rare combination these days).


Frank, St Ives

 

I would like give a big thank you to Andrew for supplying the spare parts to bring my Gaggia back to life. A quick explanation of the fault from myself and a diagnosis from Andrew with fitting instructions and tips for installation had my Gaggia up and running 100% again.

 

Amazingly Gaggia/Phillips own service centre did not want to know and gave me the run around.


Jim, Littlehampton

 

Thanks for a fast, friendly and very helpful service.

Coffee machine works well.


Neil, Bristol

 

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